Government FAQ
Frequently asked questions
Common questions about government procurement, GeM, delivery, deployment, warranty and support.
General
What does i3it Solutions do?
We help government, institutional and enterprise organizations source, deploy and support technology across computing, infrastructure, networking, security and related categories.
Are you a government organization?
No — i3it Solutions is a private technology sourcing and integration company. We are a registered seller on the Government e-Marketplace (GeM), not a government entity.
GeM
What is GeM?
The Government e-Marketplace (GeM) is the Government of India's official online procurement platform for government departments and public institutions.
Are you an official GeM partner?
“Official GeM partner” isn't a real designation. We are a registered seller on GeM.
Delivery
Do you deliver nationwide?
We're built to support technology sourcing and deployment for organizations across India, scoped per requirement and location.
How long does delivery take?
Delivery timelines depend on the product, quantity and sourcing involved — we confirm a timeline as part of the quotation.
Deployment
Do you install and configure equipment?
Yes — installation, configuration and deployment support is available as part of our infrastructure and integration work.
Can you deploy across multiple sites?
Yes — deployment can be coordinated across multiple locations as part of a single engagement, scoped per requirement.
Warranty
Do products come with a warranty?
Warranty terms are set by the manufacturer for each product and are shared with you as part of the quotation and documentation.
Do you handle warranty claims?
We help coordinate manufacturer warranty support for equipment we've supplied.
Support
Do you provide support after delivery?
Yes — technical support is available after deployment, not only at the point of sale. Scope and terms are confirmed per engagement.
Do you assist with AMC (Annual Maintenance Contracts)?
Yes — we can assist with coordinating annual maintenance contracts for equipment we've supplied.
Procurement
How does the procurement process work?
It starts with understanding your requirement, followed by technology consultation, solution design, quotation, procurement, delivery, installation, configuration and ongoing support.
Is pricing published on the website?
No — pricing is confirmed through a quotation matched to your specific requirement.
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